| Facts about: | Processing of your personal information |
|---|---|
| What data we collect |
We collect and process ordinary categories of personal data such as:
|
| How we collect your data |
Our website stores cookies for analytics and performance metrics that are used to customize and improve your browsing experience. We also collect personal information through our primary website contact form, which prompts you to provide your contact information. |
| What we do with your data |
We process personal data for the purpose of correspondence, providing services to our clients, and operating our business in compliance with our legal obligations. |
| How long we keep your data |
We retain personal data in accordance with our internal retention policies, which are tailored in accordance with our regulatory obligations and industry best practice. Retention periods vary depending on the nature of the information. For example, we apply different retention periods to associates’ information and customers’ information. We also retain information for audit and regulatory compliance purposes as required by law. |
| Your rights as a data subject |
As a data subject, you are entitled to privacy rights and privileges relating to how your data is used, stored, transferred and processed. These rights include:
|
| Transfer and sale of data |
Stem does not transfer or sell your personal information to third parties. All transfers are handled internally for the purpose of delivering services and carrying out business operations. |
| Contact us |
If you have any questions in this regard, or any concerns about processing, storage, rectification or deletion of your information, please contact us at client.support@stem.com. |
Stem may internally transfer your personal data to countries outside of your jurisdiction. When we do so, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws. Existing safeguards include standard contract clauses, data protection agreements and technical organizational measures approved by the governing data protection authority.
We will occasionally update this Privacy Notice and its supplements t. When we make changes to this Privacy Notice, we will revise the “last updated” date at the top of this Privacy Notice.
Your privacy is important to Stem. This Privacy Notice provides information about the personal information that Stem collects and the ways in which Stem uses that personal information. Please email your questions, concerns or requests about your personal information to client.support@stem.com.
A cookie is a text-only string of characters that is temporarily stored in your computer’s memory. Our cookies are time-sensitive and automatically expire. If the expiration of a cookie is set to be longer than the time you spend on a site, then this text-only string is saved in a cookie on your computer’s hard drive for future reference; otherwise, it disappears from your computer when your browser is closed.
How do Cookies function?
The cookies we use cannot retrieve information from your computer’s hard drive, cannot destroy files, and cannot send viruses to your computer. When a cookie is placed on your computer’s hard drive, it does not allow access to your personal information, but it may be used to identify your computer. Stem’s website uses cookies to track the pages on our website that a user visits, so that information can be customized to the visitor for each session on our website, and so that future visits may be enhanced. This is a quick and convenient method of keeping our website’s content fresh and relevant to the website visitor. Most web browsers give you the ability to prevent your browser from accepting new cookies, to have the browser notify you when you receive a new cookie and to disable cookies entirely.
You can still review our website if you set your browser to refuse all cookies, but you must enable cookies to register on our websites.
You can control the collection and use of personal information for some of our processing activities. This includes:
Adjusting Communication Preferences
Email: You may unsubscribe from promotional and other types of communications by following the “unsubscribe” instructions near the bottom of the email. You may also email us at client.support@stem.com. Please note, opting out of promotional emails will not stop you from receiving all emails from Stem. For example, we may still send you emails pertaining to your purchases, registrations, consumer surveys and similar transactions.
Blocking Cookies
Most web browsers automatically accept cookies by default, but you can alter how your browser responds to cookies by adjusting the settings. Information about managing cookies for popular web browsers can be found in the links below:
Additionally, you may use our cookie consent preference manager to customize your cookie preferences for our website.